A-4-2 Ostia Bangi, Jalan Ostia Utama, Taman Ostia Bangi, 43650, Bandar Baru Bangi, Selangor.

We’re open Monday – Friday
9:00 a.m. – 6:00 p.m.
*strictly by appointment. Contact Number : +60196386907

Please read our FAQ before sending us a message.

Can we shop at your studio, at Ostia Bangi?
We do not have a physical store, we only have an office/studio where we run daily operations and production. You can, however, come and purchase but strictly by appointment.
What are the local delivery charges?
The delivery charges are :

*Free delivery within Peninsular Malaysia, orders RM200+

What are the international shipping charges?
The delivery charges will be shown upon checkout once details have been filled. Rates may change depending on the courier company. Please email us at admin@5luxescents.com for details, we will assist you. Tracking numbers will be provided via email once order has been processed.
International Shipping Customs Duty
You may be charged customs duty on parcels sent to your country. We will not bare the charges.
Which payment methods are accepted in the Online Shop?
We offer 2 payment methods via senangPay, for :
-Credit/Debit Card
-Internet Banking FPX
How long will local delivery take?
Please be informed that our main courier is Poslaju. Estimate delivery duration:
PENINSULAR MALAYSIA – 3-5 working day(s)
SABAH & SARAWAK – 7-12 working day (s)
*Kindly leave us a note on checkout page to request for your preferred courier.
How long will international shipping take?
The estimate international duration is from 7 to 30 working days, depend on the courier’s.
How secure is shopping in the Online Shop? Is my data protected?
Payment :
“Yes. Security has always been our first priority and will be handled on the highest level of attention and immediate action will be taken upon any security implications to the overall system.” – senangPay
Personal Data : 
We are totally committed to protecting the privacy of our site visitors and customers. Your personal data will be used to process your order, support your experience throughout this website.
What exactly happens after ordering?
Once payment has been made, we will notify you via email that your order has been received. We will take 1-2 working days to process orders, pack and arrange for delivery.
Do I receive an invoice for my order?
No proper invoice.
*Kindly leave us a note on checkout page to request an invoice.

Send us an email